22club Terms & Conditions – Platform Usage Terms for Malaysia

01Introduction & Acceptance of Terms

Welcome to 22club, an online sports betting and casino platform operating under the domain 22club.ws. These Terms & Conditions ("Terms") govern the relationship between 22club ("we", "Platform", "22club") and you as a user or member ("you", "Member") for all services provided through this platform.

By registering an account, making a deposit, placing a bet, or using any feature of the 22club platform, you automatically agree that you have read, understood, and accepted all Terms & Conditions contained in this document, including all related policies such as the Privacy Policy and Responsible Gaming Policy.

22club reserves the right to update or amend these Terms at any time without prior notice. Updates take effect immediately upon publication on this page. It is your responsibility to review this page periodically to ensure you remain compliant with the latest version of the Terms.

02Member Eligibility

Access to the 22club platform is open to individuals who meet all of the following eligibility criteria. 22club reserves the right to reject registration applications or close existing accounts if any of the following criteria are not met at any time:

• You must be aged 18 years and above or have reached the legally prescribed age for betting activities in your jurisdiction — whichever is higher.
• You are acting as a private individual on your own behalf and not on behalf of any third party.
• You are not currently on an active self-exclusion list from any betting platform or responsible gambling programme.
• You are not an employee, agent, contractor, or immediate family member of a 22club staff.
• You may only register one (1) account only. Holding multiple accounts is strictly prohibited.
• You are acting in a personal capacity and not in a professional or commercial capacity for arbitrage or betting syndicate purposes.

03Account Registration

To use 22club's services, you are required to register an account by providing accurate, complete, and up-to-date information. Details required during registration include your full name, an active Malaysian phone number, email address, and any other information needed for identity verification purposes.

You are fully responsible for ensuring that all information provided is accurate. 22club reserves the right to request additional identity verification documents at any time, including but not limited to a copy of your national ID (MyKad), a recent utility bill, or a bank statement. This process is known as KYC (Know Your Customer) and forms part of 22club's commitment to security and regulatory compliance.

Your 22club account is for your personal use only. You are prohibited from:

• Lending, transferring, or selling your account to any other party.
• Allowing others to use your account, even with your knowledge.
• Creating multiple accounts using the same or different information to circumvent limits or claim bonuses repeatedly.
• Using a false identity or stealing another person's identity during registration.

04Deposits & Withdrawals

22club accepts deposits via the following payment methods available for the Malaysian market:

For withdrawals, 22club processes all withdrawal requests in accordance with the following guidelines:

• The minimum withdrawal amount is RM30 on every transaction.
• Standard withdrawals are processed within 15 minutes to 1 hour for standard members.
• VIP members enjoy express withdrawals within 5–15 minutes.
• The maximum daily withdrawal is RM50,000 for regular members and up to RM200,000 for Platinum VIP members and above.
• For security and fraud prevention purposes, withdrawals must be made using the same method as the original deposit.
• 22club reserves the right to hold withdrawals until KYC verification is completed if suspicious activity is detected.

05Bonus & Promotions

22club offers a variety of bonuses and promotions for both new and existing members. All bonuses are subject to rollover requirements and the specific terms set for each promotion. Members are responsible for reading and understanding the bonus terms before claiming them.

General conditions that apply to all 22club bonuses unless otherwise stated:

• Welcome Bonus: Available to new members only. A minimum deposit of RM20 is required to qualify. A 20x rollover of the bonus amount must be met before withdrawals are permitted.
• Reload Bonus: Subject to a 15x rollover on the total bonus amount received.
• Weekly Rebate: Credited every Monday and must be used within 7 days. No rollover required for sports rebates.
• VIP Rewards: VIP points cannot be directly redeemed for cash. Subject to the separate 22club VIP Programme Terms.

06Betting & Gaming Rules

All bets placed on 22club are subject to the rules of the relevant sport or game. 22club reserves the right to void, amend, or reject any bet under the following circumstances:

• There is a material error in published odds or results due to a technical fault or incorrect information.
• Bets placed after the actual match result is already known (pre-match manipulation).
• There is evidence of fraud, match manipulation, or collusion between members to exploit the system.
• A match is postponed, cancelled, or played at a different venue from the one originally specified, in accordance with the relevant sports regulations.

For Malaysia Super League and EPL football matches, the following specific rules apply:

• Bets placed on matches postponed for more than 12 hours beyond the original scheduled time will be voided and stakes refunded.
• Regular time bets do not include extra time unless specifically stated.
• For badminton, bets are valid only if the match is completed in full according to the stipulated format.

07Account Security & Password

You are fully responsible for maintaining the confidentiality of your 22club account login details, including your username and password. 22club recommends the following measures to keep your account secure:

• Use a strong, unique password that you do not use on any other platform. Your password must be at least 8 characters long and include uppercase letters, lowercase letters, numbers, and symbols.
• Enable two-factor authentication (2FA) via your account security settings.
• Do not share your password with anyone, including family members or friends.
• Always log out of your account when you're done using a shared device.
• Report to 22club support immediately if you suspect any unauthorised access to your account.

22club will not be held liable for any losses arising from unauthorised use of your account if you fail to take reasonable security precautions. Nevertheless, 22club will take all reports of unauthorised access seriously and investigate them accordingly.

08Responsible Gaming

22club believes that betting should remain an enjoyable form of entertainment. We recognise that some individuals may struggle to manage their betting habits, and we are committed to providing the tools and resources they need.

Self-control tools provided by 22club for all members:

• Deposit Limit: Set daily, weekly, or monthly deposit limits through your account settings.
• Loss Limit: Set a maximum amount you can lose within a specified period.
• Session Time Limit: Set reminders or limits on how long you can play in a single session.
• Temporary Break: Suspend your account for 24 hours, 7 days, or 30 days.
• Self-Exclusion: Option to fully self-exclude from the platform for 6 months, 1 year, or permanently.

If you or someone you know needs help with a gambling problem, please contact 22club support or seek professional assistance. Responsible gaming is more than a policy — it is a core value we uphold wholeheartedly.

09Account Termination & Suspension

22club reserves the right to suspend, restrict, or terminate any account with or without prior notice where there is reasonable cause, including but not limited to:

• Breach of any part of these Terms & Conditions.
• Suspected or confirmed fraud, illegal activity, or misconduct.
• Failure to provide the requested identity verification documents within the stipulated timeframe.
• Use of automated software, bots, or other technical means to gain an unfair advantage.
• Disruptive, threatening, or disrespectful behaviour toward staff or other members.

If you wish to voluntarily close your 22club account, please contact 22club customer support. Any valid remaining balance will be returned to you within 3–5 business days upon completion of the verification process, provided there are no pending bets or unresolved security issues.

10Disclaimer & Limitation of Liability

22club provides its platform and services "as is" without any express or implied warranties. While we make every effort to ensure the platform operates without interruption and remains secure, we cannot guarantee that our services will always be available, error-free, or free from viruses or other harmful components.

22club shall not be liable for:

• Any financial losses arising from your own betting decisions.
• Service disruptions caused by system maintenance, third-party technical issues, or circumstances beyond our control.
• Any indirect, consequential, or special losses, even if 22club has been informed of the possibility of such losses.
• Actions or omissions by third parties that are not under the direct control of 22club.

In all circumstances, 22club's maximum liability to you shall not exceed the total amount you have deposited into your account within the 30 days preceding the liability claim.

11Privacy & Data Protection Policy

22club respects your privacy and is committed to protecting your personal data. The collection, use, and storage of your personal data is carried out in accordance with the 22club Privacy Policy, which forms part of this agreement and can be read in full on the relevant page.

In summary, 22club collects and processes your personal data for the following purposes:

• Identity verification and fraud prevention (KYC/AML).
• Processing financial transactions securely.
• Providing effective customer support.
• Sending account-related communications and promotions that you have agreed to receive.
• Comply with all applicable legal and regulatory obligations.

12Amendment of Terms & Governing Law

22club reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. Notice of material changes will be provided via registered email or in-platform notification at least 7 days before the amendment takes effect, except in security emergencies requiring immediate action.

Your continued use of the 22club platform after any amendments take effect constitutes your acceptance of the revised terms. If you do not agree with any changes, please discontinue use of the platform and contact 22club support to close your account.

These Terms & Conditions are governed by applicable law. Any dispute arising from or in connection with these Terms shall be resolved through a mutually agreed arbitration process. 22club is committed to resolving all disputes in a fair, transparent, and reasonable manner.

For any enquiries regarding these Terms & Conditions, please contact the 22club support team via email at support@22club.ws or via live chat within the platform. Our support team is available 24 hours a day, 7 days a week to assist you.